Refund policy

Last updated: 10 November 2026.

Pro subscriptions are sold by Creem, the merchant of record. This policy is set by PostLumina; Creem processes the refunds we approve, back to the original payment method.

The trial costs nothing

Your first 14 days of Pro are free and need no card. Use the trial to decide; nothing is charged when it ends.

First purchase: 14-day money-back

If Pro is not for you, email us within 14 days of your first Pro payment (monthly or yearly) and we refund it in full. No reason is needed. One such refund per person.

Renewals

A renewal is charged automatically at the end of each billing period, and you can cancel at any time before it in Settings → Billing or at creem.io/my-orders. Renewal charges are not refunded, with two exceptions:

• you contact us within 7 days of a renewal you did not intend, and Pro has not been used on any device since that renewal;
• the law of your country gives you a right to a refund that this policy does not cover (for example, where we materially reduced the service or could not provide it).

In those cases we refund the renewal in full.

What a refund does

A refunded payment revokes the Pro licences it paid for on every device at once, and a refunded yearly payment does not count toward the perpetual fallback. Your account stays. Without another licence the app stops starting new jobs; jobs already running finish, and your job history, outputs and recipes stay readable.

How to ask

Email support@postlumina.com from your account address with the order number from your Creem receipt. We answer within 3 business days. Approved refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

Please write to us before opening a dispute with your bank or card issuer. A chargeback revokes Pro in the same way as a refund, and most problems are solved faster by email.

Your statutory rights

Nothing here limits refund or cancellation rights you have under the consumer law of the country where you live.